Marcia Hultman

Cabinet Secretary

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Reemployment Assistance Benefits

Initial Claim and Payment Request Status Messages

Initial Claims Messages

Log in to check your initial claim status (in green under the Welcome message).

Initial Claim Status Message Meaning and What To Do
No Claim Found Do you have a confirmation number?
Yes. If you have a confirmation number, this means your claim has been submitted and we have it, it's just not in our mainframe yet. Do not file another claim if you have a confirmation number. Please continue to request weekly payment. No. File a claim if you think you might be eligible. Please use the Eligibility Checker* and Unemployment Provisions for Workers Affected by COVID-19 Flow Chart* to help answer questions on your eligibility.

*Currently these apply to the federal unemployment compensations programs through week ending Dec. 26, 2020. Will update once guidance on the CARES Act extension is received.
Incomplete Claim  Do you have a confirmation number for your initial claim?
Yes. You might have accidentally clicked the “Apply for Benefits” button again and opened another claim. If you have a confirmation number you should be okay to continue weekly requests. No. The claim has been started but is not finished and submitted. Go back into your claim and submit it. It has not been submitted until you get a confirmation number.
Claim Received We have received the claim, but it needs further processing on our end. Continue to file your weekly request for payment. 
Processing Claim has been received, we have finished processing it and have sent it for determination. Wait for completion. Continue to request weekly payment as claim as appropriate.
Complete Claim has been received, finished processing, and a monetary determination has been generated. You will be notified of denial or approval. Continue to file your weekly requests for payment. 
Unknown Are you able to request weekly payments?
Yes. Continue to request weekly payments. If the the RA Division needs more information a representative will be in contact. No. If you see the message "You cannot file a weekly request until the week is over," but you haven't filed yet, contact us at 605.626.3179 or 605.626.2452.

Weekly Request for Payment Messages

You can view the status of your weekly requests for payment in the Payment History screen. Claims are being processed as quickly as possible, and if eligible, benefits will be retroactive. Continue to request weekly payments.

Payment History Message Meaning
15-Day Wait  15-day processing period. Continue to file weekly requests.  
Applied to Administrative Penalty  The weekly request for payment was used to satisfy an administrative penalty. This penalty on account was likely due to fraud.
Applied to Overpayment Payment went to satisfy a previous overpayment of benefits.   
Eligibility Has Not Been Decided Eligibility for benefits is being questioned and a hold has been placed on the claim, payment will be made if found eligible. (There could be many reasons for this including, but not limited to: waiting on information from another state if you have wages there, the 8-day processing period is not complete, need more information on separation, checking on reportable income from other sources, your claim falls under PUA, etc.). We are working as quickly as we can to resolve.

You may see this status even if you've received your monetary determination stating you are eligible or if you've already been paid for prior weeks:

The monetary determination (the letter) indicates your weekly and maximum benefit amounts, but is only the first step in determining eligibility each week.

Eligibility for each payment is determined by the information submitted on your weekly request for payment. Because you may have answered questions differently in the weekly request than you did on your initial claim, your claim may need further review. This doesn’t mean you did anything wrong, but additional processes are required on our end. Continue to request weekly payment. We are working as quickly as we can to resolve and payment will be made if found eligible.
Excessive Earnings  You reported earnings that were more than your weekly benefit amount and will not receive a payment.
Exhausted  You have exhausted your benefits prior to this week.
Exhausted with This Payment You have exhausted benefits with this payment.
Has Been Received  Your request has been received; however, claim has not been processed yet. Once processed, payment will be issued if qualified.  
Ineligible for Payment  No payment made, your eligibility for benefits had been decided and determined ineligible or disqualified for benefits. 
Monetarily Denied You do not have enough wages to qualify for payment.
Payment  Payment has been made. You should see payment in two to three business days. 
Previously Processed  Weekly request had already been submitted and processed. 
Recall Date  No payment made because you filed for week after employer provided return to work date. 
Reopening Required  Claim is inactive, you must reopen the claim before a payment can be made.
Returned  Payment has been returned to DLR because:
  • Claimant did not report required job contacts as required.
  • An incorrect bank account number provided.
  • Claimant reported work during the week but didn't report any earnings.
  • There is conflicting information on the weekly request for payment.
Supplemental Payment  Claimant received an additional payment for week, previously underpaid. 
Waiting Week Served  Week was used to satisfy their non-paid waiting week requirement.
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